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If you've tried to reach IRS to no avail like many other taxpayers, follow these steps below.
1. Call at 7am between Wednesday and Friday.
2. Ignore any prompts that directs you check on the status of your refund.
When prompted press # 1 for English #2 for Spanish
press #2 for questions about your personal income tax or tax reform laws
press #1 for questions about a form you've already filed or payments
press #3 for questions about your tax history
press #2 for questions about your tax history or other payments
your last prompt will say..... STAY on the line if you haven't heard your subject, please wait
then you'll be prompted to enter your social security number. You'll need to enter the person who's name was listed first if you filed a joint return. You should have the refund amount available for the attendant.